FAQs

1. HOW CAN I ORDER?
First, select your product, then select add to cart then buy now, and click, Continue to shipping, create an account using your true information or check out as a guess.

2. HOW LONG IS THE DELIVERY TIME?
Handling time: 2-4 business days.
All orders are processed within 8-15 business days for the United States and Worldwide 14-30 business days.

3. CAN I RETURN MY PRODUCT?
We have 30 days return policy for defective products.

4. CAN I CANCEL MY ORDER ONCE IT IS PLACED?
Orders can be canceled within 24 hours of placing your order. Please email us at support@kinwesse.com for any change or cancellation process.

5. SHOULD I PAY TO RETURN MY PRODUCT?
No, FREE returns for all defective products and you may need to pay the actual cost of the shipping fee, when you mistakenly buys any product and decides on another size, color, or brand because you bought the incorrect size, color, or brand. please visit our return and refund policy for more information.

6. DO YOU HAVE FREE SHIPPING?
YES! FREE shipping applies to all United States customers and Worldwide, we provide standard Shipping 7.75$ for all orders. For more info visit our Shopping Policy

7. WHAT SHOULD I DO IF THE SHIPMENT IS DELAYED?
Delivery depends on the service of the transport company. However, we do have a buyer protection policy. If you do not receive the product within 60 days of placing your order, we will refund you in full.

8. WHICH COUNTRIES DO YOU SHIP TO?
Currently, our shipping country is the United States and Worldwide.


If you have more questions, please visit our contact us page then make a phone call or email at support@kinwesse.com Our team will respond within 24 hours.